Refund Policy
We aim to ensure a professional and reliable purchasing experience. Please review the following refund terms carefully.
Refund Eligibility
Refunds or replacements will only be considered if a product arrives damaged, defective, or incorrect at the time of delivery. Claims must relate strictly to the condition of the product upon receipt.
Exclusions
Due to the nature of our products, A Plus Peptides Australia does not accept returns or provide refunds for items that have been opened, used, improperly stored, or where a customer has simply changed their mind.
Request Process
To request a refund or replacement, please contact us within 7 days of receiving your order at:
Please include:
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Your order number
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A clear description of the issue
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Photographic evidence of the product and packaging
Failure to provide sufficient documentation may delay or void the claim.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the error was directly caused by A Plus Peptides Australia. If approved, refunds will be processed to the original payment method.